You can ask for cancellation of any order placed online only if confirmed by any of our staff that the selected service is not deliverable by us.
2
If the cancellation is initiated by you for any reason not related to Elite or Elite's staff, no refund will be applied.
Refund Policy
Your rights and our refund procedures
Requesting a Refund
You may ask for a refund at any time for any funds that you have paid for any of our services, except if the amount to refund relates to fees or charges payable to us. The amount to be refunded will be released within 4–8 working days.
Refund Method
If we agree to the refund, the funds will be received by the Customer via the same payment method(s) that the customer used to make the original payment to us, after deducting any charges or fees deducted from or related to such payment (bank transfer, credit card, transfer, etc.).
Conditions for Automatic Refund
We may refund funds to Customers irrespective of whether a Customer has requested funds be refunded in the following circumstances:
1
We are required by law or consider that we are required by law to do so.
2
We determine that refunding funds to the Customer will avoid any dispute or an increase in our costs.
3
We refund funds to the Customer in accordance with any refund policy specified by us from time to time.
4
We find out that the original payment made by the Customer is fraudulent.
5
The Customer made a duplicate payment in error.
6
We consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.
Chargeback & Dispute Policy
Important rules regarding chargebacks and double recovery
How to Request a Refund
You can request a refund by emailing us at Accounts@makgloba.net. Once you have made an order (whether online or through any of our sales representatives), you expressly agree to this policy and the refund procedure, expressly agree to be bound by its ruling, and expressly agree not to initiate any chargeback request with your card issuer.
Information Sharing on Chargebacks
If you initiate any chargeback request or other "Request for Information" or similar process, you expressly agree and consent to us sharing any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.
No Double Recovery
If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.
Account Suspension Risk
If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds or chargebacks, we may suspend, limit, or close your account with us.
Processing Fees in Case of Refund
Applicable deductions when a refund is issued
Refund Processing Fee
In case of refund, the amount shall be subject to processing fees — whichever value is higher will apply:
30%
of the total invoice value
AED 50
minimum flat processing fee
Whichever is higher applies
Non-Refundable Charges
The charges of this service are non-refundable under the agreed standard Refund Policy and Terms of Service.
Have Questions About a Refund?
Our accounts team is here to assist you. Reach out to us directly and we'll guide you through the process.
